Refund Policy
Refund Policy and Order Cancellation
At TheAutoVehicle.com, we take pride in delivering reliable and accurate vehicle reports. Please note that once a report is purchased, the order cannot be canceled under any circumstances.
In the rare event that you believe the data provided is inaccurate, and there is no technical error involved, you are required to submit verifiable proof of the discrepancy. Upon confirmation of the incorrect data, we will initiate a refund within 6-12 working days.
However, it is important to understand that our reports are based on data sourced from NMVTIS and NHTSA-approved third-party suppliers. If the information we provide matches official national records but conflicts with your personal documentation, a refund will not be granted.
If the report contains incorrect data due to a technical issue, we will ensure that a corrected version is delivered within 12 hours. Should the correct report be provided within this time frame, no refund will be issued. If we fail to supply the corrected data within the 12-hour window, you will be entitled to a refund, which will be processed within 6-12 working days.
For swift assistance, we highly recommend using our 24/7 live chat support, which is prioritized for efficient resolution of your queries. Alternatively, you can contact us via email at Support@theautovehicle.com
Conditions for Refund and Returns:
Note: Refunds will be considered under the following circumstances:
- Inaccurate data (not attributable to technical issues)
- Report not received
If you receive inaccurate data that is not due to a technical issue, you must provide verifiable proof of the error. Upon confirmation, TheAutoVehicle.com will process a refund within 6-12 business days.
In cases where the inaccuracy is caused by a technical issue, a corrected report will be sent to the email address provided during your request, within 12 hours. If the corrected report is delivered within this timeframe, no refund will be applicable. Should we fail to provide the corrected report within 12 hours, a refund will be processed within 6-12 business days.
For assistance, we encourage you to contact our support team via email Info@theautovehicle.com and Support@theautovehicle.com or our 24/7 live chat. Live chat is the preferred method for prompt and efficient resolution.
